Q: Are your items Authentic?
A: Yes. We purchase directly from the manufacturers which are authorized to produce and supply to the official shops of the brand.
Q: Is your site secure? Will you secure my personal information?
A: Yes. We use secure payment gateways. All the information will be encrypted by our system automatically. Our servers are extensively tested against security exploits.
Q: What are the Possible Payment Methods?
A: Credit card such as Visa, Master Card, JCB, etc.
Q: Why is my credit card declined?
A: There are various reasons for a declined credit card transaction. The most common reason is that the address you entered is not the billing address on your credit card statement. If so, please try again with the right billing address. A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVV code (the security number on the back of your credit card).If your credit card is still not being accepted, here are some suggestions:
- Make sure your credit card is not over its limit
- Make sure your credit card has not expired
- Make sure there is enough money in your card
- Make sure you have correctly typed the name on the front of the credit card
- Call your Credit Card Company to authorize the payment
- Try a different credit card
- Wait 1 day and try again
Q: How can I get the wholesale price if I want to order big quantity?
A: Please email us regarding quantity order and we will give you our wholesale quotation.
Q: What to do if I haven't received any Confirmation Email from you?
A: If you order an item, but you don’t receive any confirmation email from us within several minutes, please check the "Spam" mail category in your mailbox. If it's not there either, please email us and our support team will help you.
Q: Can I change my order once I’ve placed it?
A: Orders cannot be modified or canceled once they are shipped out. If you would like to change your order, please contact our customer service team within 24 hours after payment.
Q: How long will it take to receive my order?
A: Delivery time may vary according to countries but usually package gets delivered within 5-7 business days.
Q: Will I have to pay extra fees to receive my product?
A: No. There is not any extra fees. You will not be charged for any customs, tariffs, or additional taxes.
Q: How to Track My Order?
A: Once we ship out your order, we will email you the tracking number and courier’s site.
Q: What to do if there are shipping problems and I still haven't got my order?
A: If that happens, we will send you a replacement package or refund the payment. We take full responsibility on missing packages.
Q: What to do if the item I ordered is somehow damaged?
A: If that happens, we will send you a replacement package or refund the payment. But you need to take photos to show us right after delivery.
Q: What is your return policy?
A: Please check our return and refund policy section.
Q: What if I can't get any satisfied answer from above?
A: Please email us and our support team will help you.